Privacy Policy for Realty IQ
Updated: April 22, 2025Introduction
At Realty IQ, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Realty IQ app (“the App”), whether as a real estate agent (“Agent”) or a client of an Agent (“Client”). By accessing or using our services, you agree to this Privacy Policy.Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Payment details (Agents only)
Non-Personal Information
- IP address
- Device type and identifiers
- Usage data
- General geographic location
Access to Device Features
When you use certain features of the App, we may request access to your device’s Camera and Photo Library. This access is solely for the purpose of allowing you to upload or take property photos to save, organize, and share listings or property interests. We do not access, use, or collect any other photos or media from your device beyond those you explicitly select or capture within the App. We do not scan, sell, or share your photo or camera data for any other purposes.
How We Use Your Information
- Facilitate account creation, authentication, and log-ins
- Match Clients with Agents
- Process subscription payments (Agents only)
- Send transactional or promotional communications (with opt-out options)
- Provide customer support
- Improve, personalize, and develop our services
Sharing Information
We do not sell or trade your personal information. However, we may share your information in limited cases:Service Providers
We may share information with trusted third-party service providers (such as payment processors) who help us operate our services.Legal Compliance
We may disclose your information if required by law, legal process, or to enforce our Terms of Service.Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you delete your account or if the App discontinues services, we will delete or anonymize your data within a commercially reasonable timeframe, unless a longer retention period is legally required.Security
We implement industry-standard security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.Your Rights
- Access or correct your personal data
- Delete your personal data (subject to applicable law)
- Opt out of marketing communications at any time via account settings or unsubscribe links
Deleting Your Account
- Open the Realty IQ app, navigate to the MORE screen > then Logout screen.
- Tap the DELETE ACCOUNT button on the bottom of screen.
- If you can not delete your account yourself, contact [email protected] and request that your account be deleted. You must email us from the same address that the account was made under.